Terms and Condition of Sale
Ergohealth Consulting Limited Terms and Conditions
Our consulting sessions, workshops and events are operated by Ergohealth Consulting Limited. These terms and conditions, together with the website description sales page on the domain ‘ergohealth.uk’ is the agreement between you and Ergohealth Consulting Limited. By booking a session, you accept these terms and conditions.
These terms and Conditions of Purchase are for our online physiotherapy and ergonomic services. Please do not use our services if you do not agree to these Terms and Conditions of Purchase.
Ergohealth Physiotherapy and Ergonomic Consultation sessions and Events
2.1. Participants on our Physiotherapy or ergonomic consulting session should be 18 or over.
2.2. An application by you for attendance on our Physiotherapy service, ergonomic consultation and other events may be subject to written acceptance by Ugo Akpala-Alimi. We reserve the right to refuse a booking or application for attendance.
2.3. In order to get the most from the consulting sessions and events you should ensure you arrive promptly.
2.4. Where your conduct is unacceptable (in my reasonable opinion), We reserve the right to request that you sign out from the consulting sessions or workshop. No refund of fees will be made.
2.5. Ergohealth reserves the right to change the timing of any booking.
3.1. If a deposit has been paid, deposits are non-refundable except as set out under Refunds and Cancellations or where your application to attend a workshop is not accepted by us.
Refunds and cancellation of events
4.1. Due to the nature of my events, refunds are not available after 24 hours before, during and after the consulting session or workshop.
4.2. Cancellation can be done before 24 hours of the consulting session or workshop.
4.2. If you cancel at the latest 24 hours before the sessions or workshop, your booking can be transferred to another date for another session.
4.3. We reserve the right to cancel any consulting session or workshop at any time prior to its commencement. Except as set out in clause 4.4 below, we will repay any fees received from you in respect of the relevant workshop/event or you can transfer your booking to an alternative event.
4.4. There is no entitlement to a refund where we are forced to cancel part or all of an event due to reasons beyond our reasonable control. However, refunds may be paid at our discretion.
Feedback and Complaints
5.1. Our events and consultation are designed to provide an enjoyable quality experience for those attending. In the event of a complaint please make your complaint in writing and email to email@example.com within 7 days of the event or consultation ending. We will take any complaint seriously and aim to investigate and respond as quickly as possible and in any event within 28 days.
Our Physiotherapy Services
6.1. You acknowledge that no online service is a perfect substitute for an “in person” consultation with a physiotherapist.
6.2. We are unable to guarantee that our treatments will result in a cure of your particular complaint or condition. We recommend treatments we believe are likely (based upon our experience and training) to be effective, but cannot guarantee results.
6.3. The quality and success of the physiotherapy service is reliant upon the information that you provide to us. In other words, you agree that the information you provide us are accurate and complete in our questionnaires and consultations and other conversation be it written or verbal.
6.4. We reserve the right to terminate these Terms and Conditions of Sale at any time for any reasons, including; limitations on insurance, your breach of any of the terms associated with the physiotherapy services, non-compliance with our treatment, or where we have evaluated / assessed your condition and believe we are unable to provide an acceptable treatment online, in which case we will terminate our provision of physiotherapy services.
6.5. Do not implement our treatment programme or act on any advice unless you fully understand it. Ask any questions before implementing the treatment programme or advice provided by us. If you experience any pain or discomfort, discontinue our treatment programme and contact us as soon as possible using the webchat or instant messaging.
6.7. You must not provide our treatment programme to any other person. We assume no duty of care in relation to any third party.
6.8. You can change an appointment without penalty as long as you do it at least 24 hours before the appointment is due to start. You will find the link to change an appointment in the confirmation email that was sent to you when you made the booking.
6.9. You may incur a penalty if you change an appointment within 24 hours of its start time. You’ll have to email us at firstname.lastname@example.org.
6.10. You can also cancel an appointment without penalty as long as you do it at least 24 hours before the appointment is due to start. You will find the link to cancel an appointment in the confirmation email that was sent to you when you made the booking.
6.11. Your refund will be issued by the end of the next business day and a confirmation email will be sent to the email address linked to your account. Please note, PayPal and Square can take up to 10 working days to process a refund.
6.12. You will not receive a refund if you cancel an appointment within 24 hours before its start time. You’ll have to email us at email@example.com
6.13. You will not be entitled to a refund if you miss your appointment. It is your responsibility to check the booking confirmation email that you receive to ensure that the appointment time is correct.
6.14. Our package expire 12 months after date of purchase. This means that you have up until the 365th day to use your package.. You are able to book appointments up to 3 months into the future as long as you make the booking before the 12 months are up. The furthest ahead that you can book an appointment is 3 months.
6.15. You will be eligible for a full refund of the package amount if you’ve not booked any appointments, not cancelled any booked appointments within 24 hours of their start time, or not missed any booked appointments.
6.16. If you’ve used some of the package appointments, but would like the remaining appointments refunded, you will lose the discount benefit that the package offers. The full price of a regular appointment will be deducted (as many as are applicable, including for missed and late cancellation appointments) and the remaining balance will be refunded. Please email us at firstname.lastname@example.org if you would like a refund.
6.17. You will not receive a refund if your package is past its expiration date.
6.18. Any appointments that you miss will be deducted from your package. It is your responsibility to check that the appointment time is correct in the booking confirmation email you receive and to contact us immediately if you do not receive a confirmation email within 30 minutes of booking your appointment.
6.19. If the appointment is missed due to an error by us, the appointment will be restored to your package total.
Use of our Online Physiotherapy Service outside of the United Kingdom
7.1. We make no claims or representations that our online physiotherapy service may be lawfully used outside the United Kingdom. Unless otherwise expressly stated or agreed, our online physiotherapy services are directed solely at patients who receive the online physiotherapy service from within the United Kingdom. If you choose to access or use our online physiotherapy services from outside of the United Kingdom you do so at your own risk.
7.2. Anything clients share with a physiotherapist is regarded confidential, whether it is business or personal information. We undertake not to, at any time, (unless required to do so by law), either directly or indirectly, use or disclose any information the client shares with them during their sessions.
7.3. We do not record our consultations and we ask that you don’t record it without asking for your physiotherapist’s consent. We have the right to say no to your request, in which case we ask that you don’t record it.
7.4. If, with our consent, you do record a consultation, you agree to take full responsibility for the security of that recording, including but not limited to keeping it secure from unauthorised access and distribution. You further agree that you will not hold Ergohealth Consulting Limited trading as Ergohealth, or through the Website liable should the video be lost, or accessed by anyone other than yourself.
9.1. We will not be liable for any loss or damage (in contract negligence or otherwise) where:
there is no breach of a legal duty of care owed to you by us;
the loss or damage is not a reasonably foreseeable result of any such breach; or
any loss or damage or increased risk of loss or damage results from a breach or non-compliance by you of Our terms including but not limited to these Terms and Conditions of Sale such as you providing inaccurate or incomplete information.
9.2. In particular, We are not liable for:
any loss of your emotional well-being including, but not limited to, any embarrassment caused;
any loss of income or anticipated profits;
any loss of opportunity;
loss of goodwill or injury to reputation;
losses suffered by third parties; or
any indirect, consequential, special or exemplary damages arising from the use of the Online Physiotherapy Service, regardless of the form of action.
9.3. To the extent that we are not able to exclude our liability to you in accordance with the applicable law, we limit our liability to the re-performance of the relevant ergonomic and online Physiotherapy services, or a full refund unless we specifically agree with you otherwise.
9.4. Nothing in these Terms and Conditions of Sales excludes or limits our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation. Nothing in these Terms and Conditions affects your statutory rights.
10.1. The Contract contains all the terms agreed between you and Ergohealth Consulting Limited
10.2. This agreement shall be governed by and construed in accordance with English law and the parties agree that the English courts shall have exclusive jurisdiction in relation to this agreement.
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